Software Application Development Manager CV / Scrum Master CV

SUBHA RANJAN SAHOO Phone (UAE):  +971 52 865 2002    Email: srsahoo@gmail.com  Present Address: Dubai, UAE Permanent Address:  New Delhi, India

IT Application Development Manager/Agile Project Manager/Scrum Master
(Insurance / Health Care)

Commercially minded, results driven senior level executive who has devised and executed client focused business software application development strategies in different domain like health and insurance sectors of the MENA region.

15 years of Experience In Software Development with 6 years’ Experience as Agile IT Application Project Manager, Product Owner, Scrum Master (In windows, web, mobile & ecommerce Application) with a track record of 9 successfully delivered complex IT modernization and system integration projects from inception stage to delivery and support. Hands-on experience in Dubai (UAE), USA, Japan, Jamaica, India and globally expanding MNC environment.

Industry: Insurance & TPA, Health Care, Automobile, Rent & Lease, Power Utility, Food & Beverage trading, Real-estate, Manufacturing, logistics,  Hospitality and Service industry

Domain:   Inhouse Customize ERP Application Insurance (Policy and claims management), Human Resource, Inventory, Sales & Marketing, Purchase, Fnance & Accounting, Customer Relationship Management(CRM), Production, Supply Chain Management (SCM))  Organizational Procurement  in Windows, Web & mobile apps(IOS and Android).

CORE COMPETENCIES

• Project management in Agile / Scrum methodologies using MS Project and Ensure that all projects are delivered on-time, within scope and budget. Evaluating risks & issues.
• Confidently lead multiple Agile/Scrum teams at a time, on first day & collaboratively build Agile Scrum process to World Class Excellence. Collaborated with team members in development and adoption of agile methodologies (Product Backlog, Sprint Planning & Execution, Daily Scrum/ stand-up, Sprint Review, Sprint Retrospective)
• Maintained effective communications with scrum team and stakeholders, to keep all stakeholders involved with the project.
• Create and maintain comprehensive agile project documentation and Give Orientation/Presentation to End user and management. Coaching staff in technical matters and delivering on other job-related responsibilities.
• Execute Project Initiation, Write Business Case, Prepare Team and Start Project Kick off, Manage project development throughout the full project lifecycle SDLC/system development, from design to deployment. Manage Resource and Technical Decisions making. Successfully manage the project, Program, stakeholders and vendor.
• Clearly identify and continuously managed project scope, software requirements specifications (SRS), dependencies, and deliverables. Ensuring development & implementation of initiatives by utilizing full Software Development Life Cycle (SDLC) process, Agile-Scrum Methodology, and Project Management/Prince2 Methodologies by defining product, sprint, scope, analysing requirements, prioritizing tasks, identifying dependencies and evaluating risks & issues as per pre-set budgets.
• Manage Pre-sales meetings. Support in the generation of project estimates, Fit & Gap Analysis, making HLD documents using Visio & Enterprise Architect. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Define & execute change management that addresses changes in project scope, requirements, and client
• Initiate, coordinate, and enforce systems, policies, and procedures to Maintained project quality service by establishing and enforcing organization standards.
• Managing individual workload and work of team to deliver agreed upon project milestones. Conducting performance reviews, appraisals and personal development planning with each team member.
• Highly motivated, extremely organized, and friendly to lead teams of IT resources to the successful development and integration of a multi-channel application
• Manage teams in an offshore and near-shore development team model.
• Hands on Experience in design, development and deployment of Enterprise Web and windows Applications using Technologies like NET, SQL, Oracle, HTML and so on
• Application Architect and Database design using Visio 2012, UML And also doing performance tuning, writing SQL queries.
• Design architecture in, N-Tiers, smart client server, SOA using Design patterns like in Singleton, Factory, Abstract Factory, and MVC. Data Model & Object-Oriented Application Development (OOAD).
• Expertise in liaising with various stakeholders during the course of problem diagnoses, requirements gathering, high level design (HLD) documenting to ensure that optimal resolutions are achieved
• Collaborate with Release Management team to coordinate code migrations and move code through each environment (Development, Test and Production) with the code deployment teams

KEY SKILLS

▪ Servant leader   ▪ Strong scrum and agile training ▪ Self & Team Motivation ▪ Problems Solving     ▪ Leadership ▪ Team Builder ▪ Delegation ▪ Team Conflict facilitation ▪ Strong technical and analytical  ▪ Detail oriented ▪ Strategic Planning and Innovation
▪ Innovation and Customer Centricity ▪ High Level Negotiation and Tendering With Vender ▪ Business Transformation

PROFESSIONAL EXPERIENCE

FMC Network (Insurance TPA), Dubai, UAE	October 2014- Present
Software Development Manager (Scrum Master) – Gulf

This position is reporting to MD. Application Project Management, Product & Sprint Backlog Planning, Scrum Meeting, Sprint Review, Sprint Retrospective, Sprint Burndown Diagram, HLD & SDLC Documentation, offshore project/Vender coordinator, IT Audit on Data security (Implemented ISO/IEC 27001 as Chief Information Officer (CIO)), Application Architect and aligned best practise and organisational behaviours across the region providing improved customer centred software services.
Tem Size: 7-10

• Overarching responsibility for design, development and implementation of business transformation software programs aimed at modernising business practices and organisational culture. Managing all software areas (over 1000 associates), servicing over one million members & Customers across all Gulf Countries (UAE, Bahrain, Qatar, Oman). Assuring deliverables of high degree of productivity and quality software service to both internal and external customers.
• Project Management, Project Planning and Defining the Scope, Activity Planning and Sequencing.
• Resource Planning, Developing Schedules, Time Estimating, Cost Estimating, Developing a Budget, HLD Documentation, Creating Charts and Schedules, Risk Analysis, Managing Risks and Issues.
• Monitoring and Reporting Progress, Team Leadership, Strategic Influencing, Business Partnering.
• Working with Vendors, Scalability, Interoperability and Portability Analysis, Controlling Quality, Benefits Realization.
• IT Audit on Data security (Implemented ISO/IEC 27001 as Chief Information Officer (CIO))
• Conduct orientation programs among internal and external users on Software application changes.
• Conduct IT Security awareness program.
• Developed e-claim, PBM and Real time system for insurance live on 1000+ providers (Clinic, Hospital, and Pharmacy and diagnosis centers) and 1000 users in UAE. Consume DHA-Dimension (CEED & PBM) and HAAD (greenrain) Web services.
• Development of Real-Time Transaction Management for insurance company & Healthcare Payers-TPA, including eClaims across GCC.
• Manage in-house ERP Insurance Claims software (Payer space) and TPA functionality product development, payer payment audit board and other upcoming projects in the group
• Guide internal team towards state-of-art-technology for real-time insurance claims processing (Software, Smart health card) through technical and business knowledge – Dashboards, tracking system to observe, auto-approve/reject claims in real-time. Data mining for various analytical reports for optimal underwriting and control.
• Continuous endeavor towards implementation of systems driving the automation of business operations to bring higher productivity, efficiency. Proven by quadrupling the monthly productivity of overall claims processing.
• Hospital IT Consultancy/Management: Responsible for building technological infrastructure as well as end to end IT systems in a phased manner for Large sized hospitals to Day Care centres in GCC. Includes internal and vendor based contributions.
• Ensure future regulatory compliance(HIPAA) towards e-claims in HAAD, data uploads and conforming to prescribed ICD 9/10 codes,CPT-4.
• Milestone-based implementation of products across GCC countries and training for doctors, medical coders, data entry operators and accountants.
• Implementation and testing of business applications (e-claim) which caters to Insurance and Hospitalized Sectors

• Driving customer centricity through identifying customer user story points, continuous improvement and closing the customer requirements. Expanding empathy programs through associate’s engagement. Ensuring that the company systems are up to date and are used effectively.
• Ensuring that appropriate authorisations for approval, operational and financial controls are in place and that accounting standards meet legal requirements.

Projects

• Project: <CMC > Customize in-house ERP Application for Health Insurance & TPA business
• Project: <FMC-Customer Portal > http://imi.fmcnetwork.net/ Project management, design and architect of the application
• Project: <FMC-CMS Portal Realtime> http://fmcnetwork.net/ Project management, design and architect of the application
• Project: <ISO 27001-2013 > | Successfully implemented ISO 27001-2013 IT security
• Project: <Mobile App > | 3^rd Party Vender & Project Management

Scope Of Project CMC :
Impact on the current Operating Model from the initial Interaction with the Client to the Claims Management, bringing significant benefits across the whole value chain to boost Customer Experience, Automation and Process Efficiency.

The implementation of a new CMC (an Healthcare-Insurance-TPA Erp application)  is one major enabler platform of the transformation (capabilities in scope: Policy administration, Claims management, Providers network management, Integration with Customer portal and 3rd parties' portals: brokers/intermediaries, providers, regulators, DHA And HAAD Web service Integration, Live GDRFA Validate. Policy for Indevidual member, Claim submission through Mobile App.
 [Modules & functionality] 

• Development of Real-Time Transaction Management for Healthcare Payers-TPA, including eClaims across GCC.
• Developed e-claim, PBM and Real time system for insurance live on 1000+ providers(Clinic, Hospital, Pharmacy and diagnosis centers) and 1000 users in UAE. Consume DHA-Dimension (CEED & PBM) and HAAD (greenrain) Web services.
• Policy Management (TOB define and Premium Calculation)
• Members (Lives) management
• Invoicing (Direct To Finance dep. and to Insurance Co FTP)
• Netowrk Management(Providers & Payers)
• Claim Management-Realtme Authorization
• Claim Management-Adjudication And Processing
• Claim Management-Reimbursement & Resubmission
• Accounting & /Remitance
• HRM (Human Resource Management)
• Call center Management (integrated with Member-Policy-Utilization Information)
• Mobile Apps WebServices (Mobile App. Develop by Vendor in hybrid technology)
• Insurance Agent and Broker Portal
• Reporting & Analysis
• DHA And HAAD Web service Integration, Live GDRFA Validate

Project: FMC-CMS Portal http://fmcnetwork.net/        Team Size: 4
Technology / Environment: Windows 7, VS 2012, C#, WCF, XAML, ASP.Net, VSS 2005, SQL Server2008, SSRS
 [Scope]    Display the Company portfolio, Provider & Network (Clinic/hospital/pharmacy …) list. CMS portal Administration module. Provider (Clinic/hospital/pharmacy …) / Customer (Insurance Co.)/ Member (Patient) Login to do transactions and find own reports.
Project: FMC-Customer Portal http://imi.fmcnetwork.net/         Team Size: 2
Technology / Environment: Windows 7, VS 2012, C#, WCF, XAML, ASP.Net, VSS 2005, SQL Server2008, SSRS
[Scope]    Insurance co./Broker and indevidual member can login to buy health insurance, online payment option and can see the transaction reports and TOB.
Project: FMC- ISO 27001-2013         Team Size: 4
Role: Project Manager, CIO, ISO policy controls documentation, review  and implementation. Conduct Internal audit on IT Security. Conduct User Awareness program in IT Security..
[Scope]    Implementation of  ISO 27001-2013.
  
ACADEMIC QUALIFICATIONS

Academic Details	Certifications
M. Sc. (IT) from KSU, Karnataka, India in 2005         CIC from IGNOU, New Delhi, India in 2001         GNIIT from NIIT, New Delhi, India in 1998	PRINCE2® Practitioner (2017) Candidate number: 9980062762612790  (https://www.axelos.com/successful-candidates-register )         Certified Scrum Master         Microsoft Certified Professional Developer (MCPD)         Microsoft Certified Technology Specialist (MCTS)

Technical Skills
Cutting Edge	Microsoft .Net Framework 4.5/4.0 with Web Services and WCF, WPF, ADO.NET, Silverlight 4, VisualStudio.Net 2012/2010/2008/2005, ORM NHyberNet, NServicebus, MSMQ, SSRS, XML, Ajax, Share Point Portal 2010  (Knowledge on Entity Model, Prism)
Project Management	MS-Project 2013
Design Tools	VISIO 2013, Enterprise Architecture UML
Architecture  & Design Pattern	MVC, SOA, smart client server, N-Tier  using Abstract Factory, Factory and Singleton pattern
Version Control Tool	TFS, MS Visual Source Safe 2005
SDK & Languages	VS 2012, C# 4.5, ASP.Net 4.5, VB.Net, VB6
Databases	SQL Server 2014/2012/2008, Oracle 10g.
Scripting	HTML, DHTML, Java Script, JQUERY
Reporting Tool	SSRS, RDLC Reports, Crystal Report
Operating Systems	Win-7, Win. Vista-Business, Win. XP-Prof., Win. 2000 Entp. server
Web Server	MS Internet Information Server (IIS) 6.0
Third Party controls	Intersoft web controls, ComponentOne-IPredict, Telerik
Business Intelligence	SQL Server Business Intelligence(BI) Development

Other Key Projects
Period: April 2013 – September 2014 (On Project Base) | Project: Business Suite-Customized ERP Web Application for Rent a Car business |Client: Autobahn CAR Rental, Dubai. | Technology / Environment: Windows 7, VS 2012, C#, WCF, XAML, ASP.Net, VSS 2005, SQL Server2008, SSRS. | Role: Project and Team Manager of 4 people, Application Architect and DB design & Coding, HLD & SDLC Documentation | Team Size: 4
Period: October 2012 – February 2013  (Under Contractor payroll-On Project Base) | Project: M1CP |Client: Dubai Customs, Dubai. | Technology / Environment: Windows 7, VS 2010, C#, WCF, XAML, ASP.Net, VSS 2005, SQL Server2008 | Role: Sr. System Engineer /Analyst, Coding | Team Size: 3
Period: May 2012- September 2012 (5 months) | Project: Multiple Projects on maintenance | Client: Multiple Client of Primus Software Corp | Technology / Environment: Windows 7, VS 2010/2008, C#, WCF, ASP.Net, Silverlight 4, VSS 2005, SQL Server2008. | Role: Team Lead /Manager, HLD & SDLC Documentation | Team Size: 5
Period: April 2011 – May 2012 (13 months) | Project: GeNome  |Client: JPS, Jamaica. (Jamaica power supply company) Client of Primus Software Corp, | Technology / Environment: Windows 7, VS 2010, C#, WCF, ASP.Net, Silverlight 4, VSS 2005, SQL Server2008, Silverlight, NHibernate, NServiceBus | Role: Team Lead, Coding, HLD & SDLC Documentation  | Team Size: 5
 Period: Sept. 2010 – March 2011 (7 months) | Project: Transaction Management System (TMS) System  | Client: Solid Source Realty, Atlanta (USA) a real estate buy & sale company, Client of Primus Software Corp, | Technology / Environment: VS 2008, C#, asp.net, WCF, VSS 2005, SQL Server2005 | Role: Team Lead, Coding, HLD & SDLC Documentation, onsite project coordinator. | Team Size: 4
Period: Feb. 2008 – Oct. 2008 (9 months) | Project: SMO Update Tool | Client:  McKesson (Health Care Comp.), Atlanta (USA). Client of Primus Software Corp, | Technology / Environment: VS 2005, C#, Win Form, windows Services, .Net Framework 2.0, Star Team, Oracle 9i, Crystal Reports with MVC pattern | Role: Team Lead, Coding, HLD & SDLC Documentation, onsite project coordinator. | Team Size: 4
Period: 1 month | Project: Techbridge Mobile application | Client: Tec bridge Atlanta, USA. Client of Primus Software Corp | Technology / Environment: VS 2008, C#, web services consumed, ASP.Net, .Net Framework 3.5, Star Team, SQL Server 2005, Crystal Reports | Role: Team Lead, Coding, HLD & SDLC Documentation, onsite project coordinator. | Team Size: 4
Period: March 2007 – Dec. 2007(10 months)  | Project: Immotek |  Client: Immotek, USA. is a real-estate dealing company, Client of Primus Software Corp, | Technology / Environment: VS 2005, C#, web services, ASP.Net, .Net Framework 2.0, AJAX, Visual Source Safe, Sql Server 2005, Crystal Reports | Role: Team Lead, Coding, HLD & SDLC Documentation, onsite project coordinator. | Team Size: 6
Period: June 2006 - April 2007 | Project: UCPS (Used Car Purchase System) | Client:  <Confidential >, Japan.  an used car  sales company in Japan. | Technology / Environment: VS 2005, C#, windows services, Win Form, .Net Framework 2.0, SQL Server 2005, VSS, Oracle10g, Crystal Reports. | Role: Team Lead, Coding, HLD & SDLC Documentation, onsite project coordinator.  | Team Size: (Total 2 team 5 + 5)
Period: 36 months (Total involvement of 11 months)  | Project: EBS | Client: EGS, USA.  an IT Service provider company. | Technology / Environment: VS 2005,C#, Win Form, Dot Net Framework 2.0, Visual Source Safe, SqlServer2000, Crystal Reports, JavaScript | Role: Coding  | Team Size: 6




Subha Ranjan Sahoo
Dubai, UAE